Returns & Exchanges

At Robot Mowers Australia, we want you to be completely satisfied with your automated gardening experience. If your mower is not performing as expected, we offer a 30-day return policy for unused products in their original packaging.

1

Initiate a Request

Contact our support team via email with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare Your Mower

Securely pack the robot mower, docking station, and all installation accessories in the original box to ensure safe transit back to our service center.

3

Ship to Service Center

Affix the provided shipping label and drop the package off at any authorized courier location; we recommend keeping your tracking receipt for peace of mind.

4

Inspection and Refund

Once our technicians verify the condition of the unit, we will process your refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing